Help

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FORMATS BUY A PACKAGE TO SAVE
LISTEN, OTHERWISE TRANSFER AND BURN YOUR MUSIC OFFRER MUSIC
YOUR ACCOUNT AND YOUR LOG STARZIK GIVE A GIFT CARD
CREATE YOUR LISTS AND EARN CREDITS STARZIK USE A GOOD OR A GIFT CODE
INFORMATION REGARDING THE PRODUCTS READ YOUR BD
LISTEN TO SAMPLES IF YOU CAN NOT DOWNLOAD YOUR PRODUCT
SEARCH FOR A REFERENCE YOU CHANGE YOUR COMPUTER OR HARD IS UNAVAILABLE
ADD TO BAG LOCATED ON THE BUTTON + JACKETS
YOUR PRODUCTS AVAILABLE ANYWHERE ANYTIME OUR COMMITMENT
PAYMENT CONTACT OUR SUPPORT
DOWNLOAD YOUR SHOPPING

Formats

On Starzik, you can choose the format you want at no extra cost.

MUSIC FORMAT:

Depending on the media you want to use to listen to your music (PC, Mac, Player, digital player), different types of formats are supported:

 

THE FORMATS MP3 WMA AAC OGG FLAC
ITUNES YES NO YES NO NO
WINDOWS MEDIA PLAYER YES YES NO NO NO
SONG BIRD YES YES YES YES YES
WINAMP YES YES YES YES YES
FOOBAR2000 YES YES YES YES YES
MEDIAMONKEY YES YES YES YES YES
AMAROK YES YES NO YES YES
APPLE IPOD, IPHONE YES NO YES NO NO
ARCHOS YES YES NO NO YES
BLACKBERRY YES DEVICE DEPENDANT YES NO NO
SONY WALKMAN YES DEVICE DEPENDANT DEVICE DEPENDANT NO NO
SONOS ZONE PLAYER YES YES YES YES YES
LOGITECH SQUEEZEBOX YES YES DEVICE DEPENDANT DEVICE DEPENDANT YES
LINN DS YES NO NO NO YES
* Please refer to your manual to verify compatibility

 

Format gives you the best sound quality, that is to say the format using lossless compression is lossless FLAC format. But they retain a quality mp3. To make sure you download as much music formats flac lossless, CD-quality, please refer to the product description. To ensure a comprehensive service, we offer quality mp3 files converted into FLAC for our customer who are looking for a proper FLAC format.
In Starzik, we record your format preferences in your account. By default, we save the mp3 as the preferred format. You can change it at any time by logging into your account on the tab « my favorites ».
Bit rate: This is the number of data processed per second. The higher is this number, the better is the sound reproduction.

 

FORMAT OF BOOKS:

EBooks on Starzik are available in several formats: Adobe PDF, ePub and mp3 (audiobooks).
Need help books?

Listen, transfer and burn music

The music offered on Starzik are compatible with all devices. This means that nothing restricts the use of your downloaded music: you can listen to it, transfer it and burn it freely, as many times as you wish.

Your account and password Starzik

First time? Create an account (no mandatory).
If you are already a customer, click ‘Log in’ In the tab ‘My Account’.
My account
You must enter your email address as a username. This username is unique for each user.
Please complete all the information requested, it allows us to know you better in order to customize our service according to your expectations.Starzik account
Once the form is completed, click the ‘Create my account and continue’ button.
You will receive a confirmation by email with the password you chose.
Keep your username and password to log into Starzik.
Your account allows you to:

  • Edit your personal information
  • Change your payment information
  • Trace the history of your purchases
  • Download your purchases or access your rental items
  • Play music from a connected device
  • Read your comics and books from a device connected
  • Manage Your Lists
  • Go to favorites

Create Your Lists and earn credits Starzik

Starzik reward your prescriber talent by offering to create  » Lists » product of your choice. These are posted on Starzik.com and are available for purchase for other internautes.Vous have the ability to create Playlists ( music) Booklists ( booklists ) BDlists lists ( BD) , Gamelists (list of games) and Logilists (lists of software). to create a list , click the « + » button of a jacket or blanket and click  » add to playlist  » for the music, for example in the drop down menu if you’re on a music product for example. If you are already on the page of a book for example, you can click the « Add booklist . » Button To use this feature , you must be logged into your account . If you ‘re not , a window will ask you to log in or create an compte.Une window then displayed asking you which list you want to add the item.
To manage your Lists , you just go into your account under  » My Playlists « ,  » my booklists , »  » my BDlists « ,  » my Gamelists « ,  » my logilists . »

Get product information

Millions of songs, hundreds of thousands of books and comics, tens of thousands of games, software and videos are available on Starzik.Afin help you in your choice, our team offers our selection through the highlighted on the home page and accessed via the menu theme pages. On these pages also include the top of national best sellers, updated once a jour.En clicking on an album cover or book cover, title, author or artist you have direct access to the detail page of it . You will find on these pages all the information about the album, title, book, author or artist concerned.

Listen to samples

You can freely listen to music extract 30 seconds of each song on the site, clicking on the icône____ present on the jacket. You can also view a sample video and a summary of the book or comic.

Search a reference

Find the ‘Search’ at the top of each page: It allows you to search based on one or more keywords. Once these keywords entered, click the magnifying glass icon to the list of matching phonograms your requête.Il Sometimes, however, some of your searches are unsuccessful, in which case we advise you to expand by reducing the number of words entered the area of criteria and check spelling or composition artist names sometimes complicated. Example: the artist Pink spells her name P nk!.

Add to Cart

You can add items to your cart by clicking the button  or by clicking the « download » this button on the product pages.
A window will appear asking if you want to continue shopping or validate your basket.
To validate your cart, you must be logged. If you’re not at the moment to confirm your shopping cart, a window will appear asking you to log in or create an account.
You can remove an item by clicking  which is located on the line section. If you leave your cart, it is saved and the next time authentication on the website, you can choose to pick up your basket.

Your products available everywhere, all the time

Starzik allows you to access your cultural products everywhere, all the time:

  • On a support connected to the Internet, you can access your products directly on Starzik site via your account or through Apple and Android compatible Starzik applications (app Starzik music and comics app for iPad)
  • On a support is not connected to internet, you can access the products you have downloaded from your account first.

payment

Our platform secure payment (service provided by the Caisse d’Epargne) offers you the opportunity to pay:

 

BY CREDIT CARD

You prepare your order on the site. Once it is validated, you will be redirected to the website of the Caisse d’Epargne. This secure site will allow you to complete your transaction.
Once it is completed, the bank will send us a confirmation. Process your order on our system will start instantly.
Your invoice and a link to access your downloads will be sent by email. You will also be redirected to your download page.

 

This solution is completely secure because:
– the transaction between your computer and the bank server is encrypted (your personal data does not appear in plain text).
– the transaction is directly
A new measure called 3 D Secure in place since October 1, 2009 to strengthen the security of online payments by credit card. Upon payment, you will be asked to fill an extra field that depends on your personal bank. This can be for example your date of birth or personal code provided by your bank reserved for internet purchases.
To simplify your purchase, your credit card details are stored in your account with your first purchase. This allows you not to have us communicate with each purchase. You can always remove or edit these details by logging into your account, under « Preferences ».
It also allows you to pay for your purchases in one click with « + » on each jacket.
Tip:
On the bank for payments by credit card, simply enter your email address. If it is not already pre-entered, enter it. You can then receive an invoice and our service customer support will contact you if we detect that you could not reach your download page.

 

BY BANK CHEQUE

Payable to the order of Starzik only for the purchase of a package. You buy your package and choose a payment by check. You prepare your check, print your order to be sent to Starzik, 25 Rue de la Cure 38360 Sassenage.
On receipt, your purchase is validated, your Starzik credited and you will receive a confirmation email containing your invoice account.

 

BY PAYPAL PAYMENT SYSTEM ONLINE.

You will be redirected to your PayPal payment page on which you need to enter your username, email address and PayPal password, then confirm your payment.
The company Starzik reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

Download your purchases

Following confirmation of your order you will be redirected to a page summarizing your purchases and giving instructions for télécharger.Dans the case of VOD (Video On Demand) available 48 hours with DRM protection simply click on all video titles that you have purchased and are available on the screen, click on the save button, and choose the location where you want the download is saved on your ordinateur.Nous remind you that each downloaded video backs a license. It will be downloaded only once at the first video playback on your computer.

Buy a package to save money

Save up to 15% and buy a package!  
The Packages are prepaid amounts of downloads that you can buy to fund your Starzik account.
1 credit on your package equivalent to 1 Currency.
You can use our predefined packages or also choose the amount of your choice.

 

How to buy a package:

Click on the ‘Buy Now’ in the package of your choice. The package will be added to your cart as any product.

 

After the confirmation of your payment, your account will be credited Starzik amount selected.

Provide music

Want to offer a music track to a friend? Click the « + » on the cover of your choice then click on « offer to a friend » in the dropdown menu. 
If you are already on the title page, this option is available in the top right.
You will be redirected to a window that allows you to enter the recipient information of the title music to accompany your sending a message and pay any sécurité.Bien course, your friend can not see the price of your gift.

Give a gift voucher

To offer a gift voucher, enter the details of your destination, then choose the amount you want credited on the gift card. You can also choose the date your recipient to receive the gift voucher and accompanied by a message.

Use a coupon or gift code

To use a voucher, log into your account and go to the tab voucher, where you can enter your code. Your account will be credited and the corresponding amount. Once your cart validated at the time of payment options, select your « credits Starzik. »

Read your comics

BD on Starzik are available for sale and for rent. Once your BD purchased or leased, you can read it on your computer or on your iPad with iPad App BD. BD are not downloadable but available online. To get there, go to your purchase history, My Comics tab. Click « Read the comic » in front of the BD of your choice.

If you are unable to upload your product

It may happen sometimes that you could not on your download page.
The causes can be many and do not fall within the purpose of this section.
Log into the site using the link ‘My Account’ and ‘connect’ at the top of the page. Once authenticated, go to your purchase history.

You have changed your computer or your hard drive is inaccessible

In this case, you can re-download all the songs you’ve already purchased through the links that have been provided with your bills or your order history (available online).

After the « + » on the covers

This allows you to: – Buy 1 click (link to payment of the aid)
– Add the item to your cart (link to part of the aid adding to cart)
– Share this article on Facebook
– Add the item to your List (link to part of the aid « to create your lists)
– For a friend (link to part of the aid « offer music to a Friend »)

our commitment

To ensure the best service and give you the satisfaction you are reminded that:
  • Music, videos, games, software, comics, books are guaranteed without known virus.
  • The site is duly declared to CNIL under the number 1094378.
  • You have a right to access, rectify, modify and delete data concerning you (art. 34 of the law « Informatique et Libertés »). To do so, you must contact Starzik, 25 Rue de la cure Sassenage 38360.
  • We respect your privacy. Exchange of sensitive data are encrypted. Thus, your personal information remains confidential.
  • The last will be transmitted to our partners if you have expressly given permission.
  • Personal information about you is for Starzik.
  • The payment is secure (SSL 128bit) and insured by the Savings Bank.
  • The site www.starzik.com download music is legal and can reward artists and all stakeholders in the various sectors.

Contact our support

For any problem or request information, please contact us at the following address: